Reference

Privacy Policy: How We Protect Your Information

When you open an account with grand888, your personal details, payment history and game activity are encrypted and stored securely.

Data encrypted in transit and at restLocal payment methods DANA, OVO, GoPay, QRISThird-party access strictly limited
grand888 Privacy Policy: How We Protect Your Information
GET IN TOUCH

How to Contact Us About Your Privacy

Our support team handles all privacy requests — data access, corrections, deletions and complaints. You can reach us through live chat (available during lobby hours), email or your account settings. Response times are usually within 24 hours for live chat and 48 hours for email. We keep records of all requests so you can track the status of your data request at any time.

Team online

Live Chat Support

Open your account and select Support from the lobby menu. Available during active play hours in Indonesia. A team member will respond to your privacy question or data request in real time.

Email Support

Send privacy requests to [email protected]. Include your account email and describe what data you need or wish to change. We reply within 48 hours with detailed steps.

Account Settings

Log into your account, go to Settings > Privacy & Data, and you can view what personal information we hold. Request corrections or exports directly from that panel.

DATA SECURITY

How We Keep Your Data Safe and Comply

Every deposit and withdrawal is verified before it moves money to or from your account. Your personal data is encrypted with TLS 1.3 protocol and stored on servers with restricted access.

Encryption & Storage

TLS 1.3 encryption protects all data in transit. Your account details and payment history are stored on firewalled servers in secure data centers with 24/7 monitoring.

Third-Party Access

We share your information only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with compliance partners if required by law. No marketing third parties receive your data.

Cookies & Tracking

We use cookies to remember your login and game preferences. Essential cookies can't be disabled, but you can opt out of analytics cookies via your browser settings or our privacy panel.

Data Retention

Active account data is kept as long as your account exists. After deletion, transaction records stay seven years for legal compliance; personal identifiers are removed after 30 days.

Your Rights

You can request access to all your data, correct inaccuracies, or request deletion. Contact [email protected] with your account email and specify what you need.

Policy Updates

We review this policy annually and notify you of material changes via email to your registered address. You can opt into email updates in your account notification preferences anytime.

Privacy Questions Our Players Ask

We hear common questions about data handling, payment safety and your control over your information. Below are answers to what visitors in Indonesia and across our platform ask most often.

Yes. Log into your account, go to Settings > Privacy & Data, and you'll see your name, email, phone, date of birth and linked payment accounts. For a full export of all data including game history, email [email protected] with your account email and request a complete data report. We send it within 48 hours.

No. Your payment details are used only to process deposits and withdrawals on grand888. DANA, OVO, GoPay and QRIS transactions are verified directly with those providers, but they don't see your account history or other personal details. We never sell payment data to third parties.

Personal identifying information (name, email, phone) is deleted 30 days after you request account closure. Transaction records are kept for seven years to comply with Indonesian financial regulations, but your identity is removed from them. You can request accelerated deletion by emailing support.

We use essential cookies for login and security (required), and analytics cookies to understand how you use the lobby. You can disable analytics cookies via your browser settings or in your account notification preferences. Disabling essential cookies will log you out and prevent you from playing.

Contact our support team via live chat in the lobby, or email [email protected] with 'Privacy Concern' in the subject line. Include your account email and describe your issue. We investigate all complaints within 5 business days and reply with a resolution or next steps.

We may send you account updates, promotion notices and service announcements. You can manage all email preferences in your account Settings > Notifications, unchecking promotional emails while keeping security alerts on. You can also unsubscribe from any marketing email by clicking the link at the bottom of the message.

Yes. All data is encrypted whether you play on desktop, mobile or from different devices and countries. If we detect unusual login activity from a new location, we may ask you to verify your identity via email or SMS before allowing access. This protects your account from unauthorised access.